Terms of service
OVERVIEW
Welcome to Naoven. The terms “we,” “us,” and “our” refer to Naoven. Naoven operates this website and online store, including all related information, content, features, tools, products, and services offered to you (collectively, the “Services”).
Our store is hosted by Shopify, which provides us with the online e-commerce platform that allows us to offer our products and Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when accessing or using our Services.
By visiting our website, using our Services, or purchasing something from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment details, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account information and for all activity conducted through your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, descriptions, colors, images, and other information as accurately as possible. However, the appearance of products may vary depending on your device, screen settings, lighting, and other factors.
We do not guarantee that product colors or appearance displayed on your device will exactly match the physical product.
Product descriptions, prices, availability, and other information may be changed at any time without notice.
We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
By placing an order with Naoven, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, limit, or cancel any order where reasonably necessary, including in cases of suspected fraud, pricing errors, inventory issues, payment problems, or other circumstances affecting our ability to fulfill the order.
Orders are considered accepted once payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it. Once an order enters processing, we may not be able to modify or cancel it.
Returns and refunds are governed by our Refund Policy.
Products purchased through Naoven are intended primarily for personal or household use unless otherwise stated.
SECTION 4 – PRICES AND BILLING
Prices, promotions, discounts, and offers may change without prior notice.
The price charged will be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.
Shipping costs, taxes, customs duties, import fees, or other applicable charges may be added where applicable and will be displayed or communicated as required.
You agree to provide accurate and complete billing and payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery dates and shipping times displayed on our website are estimates unless expressly stated otherwise.
While we work to ensure orders arrive within the expected timeframe, delays may occur due to carriers, customs processing, weather conditions, high-volume periods, incorrect delivery information, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please contact contact@naoven.com if you experience an issue with the delivery of your order.
SECTION 6 – RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy.
Naoven currently offers eligible customers a 30-day return period, beginning from the date the order is received, subject to the conditions and exclusions described in our Refund Policy.
SECTION 7 – INTELLECTUAL PROPERTY
All content available through Naoven, including our name, logos, branding, text, graphics, photographs, videos, product content, website design, and other materials, is owned by or licensed to Naoven and is protected by applicable intellectual property laws.
You may use our website only for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, sell, republish, or commercially exploit our content without prior written permission.
Third-party trademarks and intellectual property displayed through the Services remain the property of their respective owners.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, applications, payment providers, or other services.
These services may be provided “as is” and “as available,” and your use of them may be subject to separate terms and policies established by the relevant third party.
We are not responsible for third-party services to the extent permitted by applicable law.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties.
We are not responsible for the content, accuracy, privacy practices, products, or services provided by third-party websites.
Please review the applicable terms and policies before completing transactions with third parties.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Naoven is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions directly between you and Naoven.
Shopify is not the seller of products purchased from Naoven and is not responsible for fulfilling orders or providing products sold by Naoven.
SECTION 11 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, prevent fraud, and provide our Services.
Please review our Privacy Policy for additional information.
SECTION 12 – REVIEWS AND FEEDBACK
If you voluntarily submit reviews, feedback, photographs, suggestions, comments, or other content to Naoven, you grant us permission to use, reproduce, publish, display, and distribute that content for purposes including operating and promoting our Services, subject to applicable law.
You represent that content you submit does not violate the rights of another person or contain unlawful, misleading, abusive, defamatory, or malicious material.
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 13 – ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping costs, or delivery estimates.
We reserve the right to correct errors and update information where appropriate.
If an error materially affects an order you have already placed, we will handle the situation in accordance with applicable consumer law.
SECTION 14 – PROHIBITED USES
You may not use our website or Services to:
- Violate applicable laws or regulations.
- Infringe intellectual property or other legal rights.
- Transmit viruses, malware, or harmful code.
- Commit fraud or provide intentionally misleading information.
- Harass, threaten, abuse, or impersonate another person.
- Attempt to gain unauthorized access to our systems.
- Scrape, reproduce, copy, or commercially exploit substantial portions of our Services without authorization.
- Interfere with the security or proper operation of our website.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 15 – TERMINATION
We reserve the right to suspend or terminate access to our Services where permitted by law, including where a user violates these Terms, engages in fraudulent activity, or misuses our Services.
Obligations and liabilities incurred before termination will survive termination where applicable.
SECTION 16 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available.
Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Naoven and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Naoven and its affiliates, employees, contractors, agents, licensors, and service providers from third-party claims arising from your material violation of these Terms, applicable law, or the rights of another person.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other applicable policies displayed on our website, constitute the agreement governing your use of the Services.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable laws and the laws of the jurisdiction in which the business operating Naoven is established, subject to any mandatory consumer protection rights that apply in your place of residence.
SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The most current version will be available on this page. Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Naoven
Email: contact@naoven.com